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The Inside Scoop: What Suppliers Wish You Knew About Outsourcing
Since 1989, world-renowned sourcing authorities Mary Lacity and Leslie Willcocks have interviewed thousands of outsourcing clients and suppliers. Until now, their published work has focused on the client perspective, and their analyses have used the client voice to identify the best practices that differentiate outsourcing success from failure.
This report is also available in print format.
In this report, they flip the equation, and examine the things suppliers wish clients would know or do (as well as the things they'd rather not have them know or do). In this report, Lacity and Willcocks take the top 20 statements suppliers make about outsourcing relationships, then tease out the advice that, if followed, would actually benefit the client.
The authors back their assertions with findings of their own 22-year research program as well as from a recent meta-analysis they conducted on 741 findings from rigorous academic research. In this report, you'll find statements from suppliers about the "ideal" customer, outsourcing strategies, and contract negotiations, as well as a peek inside delivering the outsourced service.
Contents: Chapter One: Establishing the Outsourcing Agreement
- Client Profiles
- Outsourcing Strategy
- Contract Negotiations
- Conclusion
- Recommended Reading
Chapter Two: Delivering the Outsourced Service
- Client Capabilities and Management
- Supplier Capabilities and Management
- Relational Governance
- Outsourcing Outcomes
- Conclusion
- Recommended Reading
Find out if you are the type of client who gets the best outsourcing results; how to win the "innovation debate" in negotiations, and how much of your risk you can expect a supplier to absorb.
In addition, you'll uncover how suppliers identify "faux proposals" (and why creating them is not in your interest); why your RFP is too long and has too tight a deadline to work for either the supplier or you; how to choose an advisor to improve your outsourcing outcome; why there is such a thing as a fixed price when the agreement is structured properly, and what length contract has a higher frequency of success.
Leverage decades of outsourcing research from the client and supplier perspectives, along with a wealth of real-life examples to improve your organization's odds of creating arrangements that work. Order "The Inside Scoop: What Suppliers Wish You Knew About Outsourcing" today.
Publication Date: 27 October 2011, 30 pages, PDF format
Authors: Mary Lacity, Leslie P. Willcocks
